Window
Returns accepted within 7 days
Eligible items may be returned within seven (7) calendar days from delivery, subject to the conditions below.
Bookmark Policies
Return Policy
View Shipping PolicyReturns and Exchanges
Simple, fair returns for qualified orders
We want every order to arrive exactly as expected. This policy explains which items can be returned, how to request support, and what to expect from refund processing.
Condition
Items must be in original condition
Books must be unused, clean, and free from markings, tears, or folds, and include any original packaging.
Support
Damaged orders get priority help
If your item arrives damaged or incorrect, we will arrange a replacement or refund after review.
Return Eligibility
Return requests are accepted within seven (7) calendar days from date of delivery for eligible items. Products must be unused and in original condition.
Non-returnable Items
Clearance items, discounted final-sale products, and digital products may not be eligible for return unless required by law.
Damaged or Incorrect Items
If an order arrives damaged, defective, or incorrect, contact Bookmark support with your order number and supporting photos so we can assist promptly.
Refund Processing
Approved refunds are issued to the original payment method. Posting timelines vary depending on your bank, card provider, or e-wallet platform.
Eligible returns
Returns are accepted for defective, damaged, or incorrect items, and for eligible unopened items requested within the return window.
Non-returnable items may include sale, clearance, and digital products unless required by law.
How to request a return
- Prepare your order number and photos (if item is damaged or incorrect).
- Contact the Bookmark support team and include return details.
- Wait for return instructions before shipping any package.
Refund timelines
Approved refunds are processed to the original payment method. Posting times vary by bank, card issuer, or e-wallet provider.
Need help with a return?
Include your order number and a short description so we can assist you quickly.